Refund Policy

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges for any coffee products once they have been shipped.

We take great care to ensure your order arrives in perfect condition. However, if your order arrives damaged, defective, or incorrect, we will offer a refund or replacement.

To request a refund or replacement:

• Contact us within 5 days of receiving your order

• Provide your order number

• Send clear photos of the damaged or incorrect item(s)

• Email us at: maloka.coffee.info@gmail.com

Once we review your claim and confirm the issue, we’ll either:

• Send you a replacement at no additional cost, or

• Issue a full or partial refund to your original payment method

If a refund is approved:

• It will be processed within 7 working days

• You’ll be notified by email once the refund is issued

• The refund may take additional time to appear in your account, depending on your payment provider

We cannot issue refunds for:

• Orders reported damaged or incorrect after 5 days

• Products that have been opened or consumed

• Customer errors in ordering (e.g., wrong grind type or quantity selected)

If you need to cancel your order, contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, the sale is final.